Permanent Impairment

Zach Plath, boasting a proud family history of ADF service and as a former member of the Royal Australian Infantry, Zach has dedicated his life to supporting the veteran community. After his military career was unexpectedly cut short by injury, his passion for advocating for fellow Veterans only grew stronger.

Frustrated by the countless obstacles he encountered in navigating the DVA claims process and the lack of adequate support, Zach teamed up with his long-time mate and fellow soldier Tyson Head to establish VetComp.

Zach has supported more than 600+ ADF Veterans with their DVA claims and brings a refreshing tone to the Advocacy space as he understands the challenges many modern day veterans face. He is known for his ‘no-nonsense attitude’ making sure the job gets done, cutting through red tape and ensuring that veterans get the support they deserve without unnecessary delays.

Recognised for his professionalism and unyielding advocacy, Zach is dedicated to transforming the veteran support landscape. He is relentless in his pursuit of improving the system—working not just to resolve individual claims, but to make the process smoother and more effective for every veteran in the future. His track record of success speaks for itself, making him a go-to expert in Veteran advocacy

Zach aims to lead the advocacy space by establishing a regulated service that not only provides expert guidance and support but also restores hope and creates new opportunities for Veterans—opportunities that were once unimaginable. Through this, he strives to set the standard for DVA Advocacy, ensuring all Veterans receive the care and respect they deserve.

When he’s not with the Vetcomp team, Zach spends his time riding motorbikes, at the gym and volunteering at the RSPCA.

Tyson comes from a family with a strong history of ADF service. He served for over five years as an Infantry Soldier, until service-related injuries cut his career short. Facing the challenges of transitioning to civilian life, Tyson pursued a university degree, but soon realised his true passion was in supporting veterans. Drawing from his personal experience with the DVA claims process, he developed a deep understanding of the system’s complexities and the hurdles veterans face.

Tyson’s journey ultimately led him to VetComp, where he works alongside a dedicated team united by the common goal of providing expert, streamlined assistance with DVA claims. His unwavering commitment to veterans has earned him a reputation for working closely with DVA delegates to ensure that all procedures are followed and veterans’ needs are fully addressed. Tyson’s efforts have even led to overturned decisions, with claims accepted and additional compensation awarded to veterans who rightfully deserve it. To date, Tyson has assisted over 1000 veterans and their families, offering essential guidance throughout the often-complex DVA claims process.

Looking ahead, Tyson is excited about the future of DVA claims, confident that VetComp is not just adapting to the changes in the system but actively shaping them. With the DVA system undergoing ongoing reforms, Tyson sees significant opportunities to enhance how veterans receive the support they deserve. VetComp is at the forefront of these changes, developing streamlined systems and processes that aim to make the claims journey smoother and more transparent for veterans. 

When he’s not advocating for veterans, Tyson enjoys spending time with his family and his loyal Groodle, Obi.

Tom’s journey began at a Veteran health clinic, where he spent over three years assisting veterans by reviewing their medical files and identifying potential claims. Working alongside doctors and specialists, he gained invaluable insight into the intricate requirements for DVA ILC and PI paperwork.

Tom realised that submitting claims for veterans was just the beginning. He quickly identified that many veterans get lost along the journey, often feeling unsupported once their claims are submitted.

Tom joined that team at VetComp in 2024 because he wanted to make a real difference in the lives of veterans. With his deep understanding of the DVA system and medical reporting requirements, he’s able to navigate the complexities of claims and ensure veterans receive the compensation they rightfully deserve.

Tom’s unwavering commitment to veterans is evident in his results-driven approach. He has an exceptional ability to break down complex information into clear, actionable steps, empowering veterans with the knowledge they need to navigate the process with clarity and confidence.

Tom’s dedication goes beyond simply navigating the claims process—he is committed to walking alongside veterans every step of the way. He understands that a claim is more than just paperwork; it’s a lifeline for veterans who have sacrificed so much. By providing continuous support and clear communication, Tom ensures that no veteran is left in the dark or abandoned during their journey.

The veterans Tom has assisted throughout the claims process are consistently grateful and often pleasantly surprised by the positive outcomes. As one of our busiest advocates, Tom frequently goes above and beyond, working late hours to ensure each claim is handled with the utmost care. His dedication has earned him a loyal following, with many veterans referring to their friends based on the exceptional service and results they’ve experienced under his guidance.When Tom’s not working overtime at the office, you can find Tom taking his daughter and his beloved border-collie out on beach trips.

Hope is an essential part of the VetComp team, playing a pivotal role in keeping our administrative engine running smoothly and efficiently. With a natural talent for organisation, an eagle eye for detail, and a calm, can-do attitude, Hope ensures that the right information gets to the right place—fast and flawlessly.

From coordinating documentation and streamlining internal processes to managing case updates and handling sensitive communications, Hope is the quiet force working tirelessly behind the scenes. Her work may not always be front-facing, but the impact is undeniable: thanks to her, our team stays on track, and our veterans receive timely, consistent support.

Hope thrives in fast-paced environments where multitasking and precision are key. Whether she’s juggling competing deadlines or problem-solving on the fly, she does it all with focus, grace, and a results-driven mindset. She takes great pride in delivering outcomes that matter—because she knows, at the end of every process, there’s a veteran relying on us.

What sets Hope apart is her deep empathy and personal connection to the veteran community. With her partner currently serving in the ADF, she understands the unique challenges veterans face—both in uniform and beyond. That perspective adds an extra layer of meaning to her work and fuels her dedication to delivering excellence in everything she does.

Beyond her role at VetComp, Hope’s primary hobbies are reading and running, so she’s either curled up inside with her nose in a good book or enjoying the outdoors and training for her next race. Hope used to live in South-East Asia for a number of years growing up, and considers travel — both international and domestic — to be a passion. (This meant that when army life came at her because of her partner, she didn’t blink twice at the fact that that would mean moving every two years!). Additionally, Hope is also a qualified dance teacher, having grown up doing musical theatre and various styles of dance.

Ashleigh (“Ash”) Milne is one of our dedicated veteran advocates at VetComp, responsible for managing DVA claims from start to finish with precision, compassion, and an unwavering commitment to outcomes. Armed with a double degree in Law and Psychology, Ash brings a unique and highly effective blend of legal expertise and psychological insight to her work.

Before joining VetComp, Ash spent 8 years working in the civilian compensation space through WorkCover, where she built a deep understanding of complex claims and system navigation. Her transition to veteran advocacy was driven not just by experience, but by purpose—her proud family lineage of military service gave her a strong connection to the veteran community and a desire to give back meaningfully.

Ash’s role is about more than just paperwork—it’s about standing beside veterans through some of the most vulnerable moments of their lives. As a female advocate, she plays a particularly vital role in supporting veterans—especially women—who may be navigating claims involving military sexual assault or unacceptable behaviour. Her presence offers a safe, understanding, and trusted space for these individuals to share their stories and seek the justice and compensation they deserve. Ash is known for her empathy, tenacity, and ability to turn complexity into clarity. She ensures her clients are informed, empowered, and never alone on their journey.

Her calm professionalism and personal integrity have earned her the trust of veterans and colleagues alike. Ash is widely known among her colleagues and clients for her emotional intelligence, her commitment to seeing things through, and her talent for breaking down complex legislation and procedural information into language that empowers. She takes time to ensure veterans understand each step of the process, making them active participants in their own advocacy journey.

Her impact extends far beyond outcomes—it’s felt in the confidence and peace of mind she instills in every veteran she works with.

Ash’s passion for the role leads to her rarely being seen outside of the office, if you do catch Ash outside you can find her participating in cosplay events at comic conventions. Ash has some experience piloting small planes – but we won’t be having her land one any time soon. Ash is also a former sports entertainer, having performed as a ‘professional wrestler’ in the Queensland wrestling circuit.

A former member of the Royal Australian Navy, Darcy Fraser brings a strong sense of purpose and professionalism to his role as VetComp’s Onboarding Manager. Drawing on his own lived experience as a veteran and his deep understanding of the Department of Veterans’ Affairs (DVA), Darcy plays a vital role in supporting veterans from all walks of life as they begin their claims journey.

Darcy’s military background gives him a genuine connection to the veteran community and a firsthand appreciation of the challenges service can leave behind—both seen and unseen. Whether a veteran is still serving or discharged many years ago, Darcy ensures they feel heard, respected, and well-supported from the very first conversation.

In his role at VetComp, Darcy is often the first point of contact, guiding veterans through what can be a complex and confusing process. He takes the time to explain how the system works, what to expect, and how VetComp will stand with them every step of the way. His calm, steady approach helps transform uncertainty into clear, confident progress.

Known for his attention to detail, empathy, and genuine nature. Darcy ensures that every veteran receives the respect and clarity they deserve from the outset. With him at the front line of support, veterans can feel confident they are starting their claim journey on the right foot—with someone who understands their experience and is committed to their outcome.

Outside of work, Darcy enjoys staying active—he’s a keen runner, a passionate rugby league fan, and has even stepped into the ring for five amateur boxing matches.

With a professional journey spanning policy, complex claims, and veteran advocacy, Nathan Moreno brings both heart and insight to his work at VetComp. His expertise in navigating legislation allows him to turn policy into practical outcomes that make a genuine difference in veterans’ lives.

Coming from a family with a history of ADF service, Nathan carries a deep respect for those who have served. That personal connection underpins his commitment to delivering clear, strategic, and effective support for every veteran he represents.

At VetComp, Nathan is known for his precision, persistence, and deep working knowledge of the DVA system. He approaches each case with care and clarity, ensuring that every veteran is strongly represented and that their journey through the claims process is made as straightforward as possible. Drawing on his robust legislative knowledge, Nathan frequently challenges DVA delegate decisions where errors or oversights have occurred—ensuring nothing is missed and that every entitlement is pursued to its fullest.

Nathan believes every veteran has a story that deserves to be heard—and he works to ensure that story is understood and respected at every stage of the process. In his spare time, Nathan enjoys exploring cinema—if you name a film, chances are he’s seen it and has a thoughtful take on what makes it shine (or fall flat).

Elizabeth Archer, VetComp’s Veteran Wellbeing Officer and registered psychologist with over 30 years of experience—and a long history of working with veterans—Elizabeth offers something rare in a complex system: calm, candid, human support when it’s needed most.

Her role is to provide mental health support throughout the DVA claims process, helping veterans check in with how they’re really going—mentally, emotionally, and personally. While your advocate is focused on progressing your claim,

These check-ins are private, low-pressure conversations that create space to reflect, reset, and speak openly—without stigma, paperwork, or clinical coldness. Whether you’re dealing with chronic stress, long-term conditions, or just not feeling quite right, Elizabeth is here to listen without judgment.

She may look like a sweet little old lady, but don’t be fooled—Elizabeth has worked with thousands of people and has seen it all. She’s nearly impossible to offend, completely unphased  by strong language and always up for a straight conversation. Elizabeth is here to fill the gap—ensuring that support remains readily available and accessible whenever you need it. Because at VetComp, your wellbeing matters just as much as the outcome of your claim.

Outside of VetComp, Elizabeth shares her home with two very pampered King Charles Cavaliers who kindly allow her a corner of the bed. She enjoys pre-dawn walks and can be found holding her own on the dance floor.