Permanent Impairment

Zach Plath comes from a proud family history of ADF service and is a former member of the Royal Australian Infantry. With a strong connection to the veteran community, he co-founded VetComp alongside his long-time mate and fellow soldier Tyson Head to provide a better standard of support for veterans navigating the DVA process.

Zach is known for his direct, no-nonsense approach and his commitment to getting real outcomes for veterans. He focuses on cutting through complexity, ensuring veterans can access the support they need quickly, clearly, and without unnecessary barriers.

Zach brings a refreshing tone to the advocacy space. He understands the challenges many modern day veterans face and is known for his no-nonsense attitude, making sure the job gets done by cutting through red tape and ensuring veterans get the support they deserve without unnecessary delays.

Recognised for his professionalism and unyielding advocacy, Zach is dedicated to transforming the veteran support landscape. He is relentless in his pursuit of improving the system, working not just to resolve individual claims, but to make the process smoother and more effective for every veteran in the future. His track record of success speaks for itself, making him a go-to expert in veteran advocacy.

Zach aims to lead the advocacy space by establishing a regulated service that not only provides expert guidance and support but also restores hope and creates new opportunities for veterans. Through this, he strives to set the standard for DVA advocacy, ensuring all veterans receive the care and respect they deserve.

When he is not with the VetComp team, Zach spends his time riding motorbikes, at the gym, and volunteering at the RSPCA.

Tyson comes from a family with a strong history of ADF service. He served for over five years as an Infantry Soldier, until service-related injuries cut his career short. Facing the challenges of transitioning to civilian life, Tyson pursued a university degree, but soon realised his true passion was in supporting veterans. Drawing from his personal experience with the DVA claims process, he developed a deep understanding of the system’s complexities and the hurdles veterans face.

Tyson’s journey ultimately led him to VetComp, where he works alongside a dedicated team united by the common goal of providing expert, streamlined assistance with DVA claims. His unwavering commitment to veterans has earned him a reputation for working closely with DVA delegates to ensure procedures are followed and veterans’ needs are fully addressed. Tyson’s efforts have led to overturned decisions, with claims accepted and additional compensation awarded to veterans who rightfully deserve it. To date, Tyson has assisted over 1,000 veterans and their families, offering essential guidance through the often-complex DVA claims process.

Looking ahead, Tyson is excited about the future of DVA claims, confident that VetComp is not just adapting to changes in the system but actively shaping them. With the DVA system undergoing ongoing reforms, Tyson sees significant opportunities to enhance how veterans receive support. VetComp is at the forefront of these changes, developing streamlined systems and processes that aim to make the claims journey smoother and more transparent.

When he is not advocating for veterans, Tyson enjoys spending time with his family and his loyal Groodle, Obi.

Hope is proud to support veterans and their families, bringing both professional experience and personal understanding to her role at VetComp. With a strong family history of military service and a partner who is currently serving in the Army, Hope has a deep appreciation for the unique experiences, challenges, and strengths within the defence community.

Hope has worked as a Practice Manager at a veteran psychology clinic, where she supported veterans navigating their mental health and wellbeing journeys. This experience provided her with valuable insight into both the clinical and administrative aspects of veteran care, as well as a strong understanding of the importance of compassionate, client-focused support.

Hope has been with VetComp for over a year and has developed comprehensive knowledge of the claims process, from initial submission through to Permanent Impairment (PI) finalisation. She understands how important it is for veterans to feel supported, informed, and confident while navigating what can often be a complex system.

Known for her empathy and determination, Hope is committed to advocating strongly for her clients and ensuring they feel heard, respected, and supported every step of the way.

Outside of work, you’ll either find Hope in the gym or with her nose in a book, maintaining a balanced lifestyle that allows her to bring energy and focus to her work with veterans.

Ashleigh (“Ash”) Milne is one of our dedicated veteran advocates at VetComp, responsible for managing DVA claims from start to finish with precision, compassion, and an unwavering commitment to outcomes. Armed with a double degree in Law and Psychology, Ash brings a unique and highly effective blend of legal expertise and psychological insight to her work.

Before joining VetComp, Ash spent eight years working in the civilian compensation space through WorkCover, where she built a deep understanding of complex claims and system navigation. Her transition to veteran advocacy was driven not just by experience, but by purpose. Her proud family lineage of military service gave her a strong connection to the veteran community and a desire to give back meaningfully.

Ash’s role is about more than just paperwork. It is about standing beside veterans through some of the most vulnerable moments of their lives. As a female advocate, she plays a particularly vital role in supporting veterans, especially women who may be navigating claims involving military sexual assault or unacceptable behaviour. Her presence offers a safe, understanding, and trusted space for these individuals to share their stories and seek the justice and compensation they deserve.

Ash is known for her empathy, tenacity, and ability to turn complexity into clarity. Her calm professionalism and personal integrity have earned her the trust of veterans and colleagues alike. She ensures her clients are informed, empowered, and never alone on their journey. Her impact extends far beyond outcomes, it is felt in the confidence and peace of mind she instills in every veteran she works with.

Ash’s passion for the role leads to her rarely being seen outside of the office, if you do catch Ash outside you can find her participating in cosplay events at comic conventions. Ash has some experience piloting small planes – but we won’t be having her land one any time soon. Ash is also a former sports entertainer, having performed as a ‘professional wrestler’ in the Queensland wrestling circuit.

A former member of the Royal Australian Navy, Darcy Fraser brings a strong sense of purpose and professionalism to his role as VetComp’s Onboarding Manager. Drawing on his own lived experience as a veteran and his deep understanding of the Department of Veterans’ Affairs, Darcy plays a vital role in supporting veterans from all walks of life as they begin their claims journey.

His military background gives him a genuine connection to the veteran community and a firsthand appreciation of the challenges service can leave behind, both seen and unseen. Whether a veteran is still serving or discharged many years ago, Darcy ensures they feel heard, respected, and well-supported from the very first conversation.

In his role at VetComp, Darcy is often the first point of contact, guiding veterans through what can be a complex and confusing process. He takes the time to explain how the system works, what to expect, and how VetComp will stand with them every step of the way. His calm, steady approach helps transform uncertainty into clear, confident progress.

Known for his attention to detail, empathy, and genuine nature, Darcy ensures that every veteran receives the respect and clarity they deserve from the outset. He is committed to making sure that from the very first interaction, veterans understand they are in safe hands. With him at the front line of support, veterans can feel confident they are starting their claim journey on the right foot, with someone who understands their experience and is committed to their outcome.

Outside of work, Darcy enjoys staying active. He is a keen runner, a passionate rugby league fan, and has even stepped into the ring for five amateur boxing matches.

Nathan Moreno brings both heart and insight to his work at VetComp. With a professional journey spanning policy, complex claims, and veteran advocacy, his expertise in navigating legislation allows him to turn policy into practical outcomes that make a genuine difference in veterans’ lives.

Coming from a family with a history of ADF service, Nathan carries a deep respect for those who have served. That personal connection underpins his commitment to delivering clear, strategic, and effective support for every veteran he represents. He understands that behind every claim is a person with a unique story, and he works to ensure that story is understood and respected at every stage of the process.

At VetComp, Nathan is known for his precision, persistence, and deep working knowledge of the DVA system. He approaches each case with care and clarity, ensuring that every veteran is strongly represented and that their journey through the claims process is made as straightforward as possible. Drawing on his robust legislative knowledge, Nathan frequently challenges DVA delegate decisions where errors or oversights have occurred. He is meticulous in his approach, ensuring nothing is missed and that every entitlement is pursued to its fullest.

Nathan believes in a straightforward philosophy: every veteran deserves to be heard. He makes it his mission to cut through the complexity of the system, providing advocates and the veterans they support with clear direction and a tenacious pursuit of a fair outcome.

In his spare time, Nathan enjoys exploring cinema. If you name a film, chances are he has seen it and has a thoughtful take on what makes it shine (or fall flat).

As a former DVA Combined Benefits Delegate, Gabby brings a wealth of experience and a comprehensive understanding of both initial liability and permanent impairment processes. Her expertise spans the intricacies of DVA policy, legislative interpretation, and claims assessment, allowing her to navigate complex cases with precision and confidence.

Beyond her professional capability, Gabby’s connection to the veteran community runs deep. With a family history rooted in military service, she brings a personal sense of purpose to her work. This lived connection fuels her unwavering commitment to advocating for the rights and wellbeing of veterans, ensuring they receive the recognition and support they deserve.

Her approach combines technical skill with empathy, enabling her to support clients with clarity, care, and respect. Whether guiding veterans through the claims process or working behind the scenes to secure fair and just outcomes, Gabby is known for her integrity, diligence, and compassionate advocacy. This unique blend of professional insight and heartfelt dedication makes her a trusted figure in the DVA space and a strong ally to those who have served.

Outside of work, Gabby enjoys unwinding with PC gaming and crafting, embracing her inner old soul.

Jamie plays a vital role in keeping VetComp running smoothly, bringing extensive experience in business administration and a strong commitment to supporting veterans. As the backbone of day-to-day operations, she ensures processes are efficient, organised, and focused on delivering the best possible experience for every client.

With a personal connection to the veteran community through her husband’s service, Jamie understands that every claim represents a unique story. She is dedicated to making sure each veteran feels supported, informed, and valued throughout their journey with VetComp.

Reliable, compassionate, and highly organised, Jamie works behind the scenes to create a seamless and reassuring experience for those seeking support.

Outside of work, Jamie enjoys staying active at the gym, going on long runs with her partner, unwinding with a good book, and spoiling her dog.

Hilary is proud to support veterans and their families, bringing both professional experience and a genuine commitment to helping those who have served.

With six years of experience in the DVA compensation space, Hilary began her career as a paralegal in a law firm where she worked closely with veterans and their claims. During this time, she developed a strong understanding of the claims process and the challenges veterans can face when navigating complex systems.

Over time, Hilary chose to step away from the legal environment to become an advocate. This transition allowed her to take a more holistic and client-focused approach, ensuring veterans feel supported, informed, and empowered throughout the compensation process.

Hilary is passionate about helping veterans access the support and recognition they deserve, and she is committed to guiding her clients through each stage of their claim with clarity, care, and dedication.
Outside of work, Hilary enjoys staying active at the gym, unwinding with a good cozy book, and spending time with her two playful miniature sausage dogs.

Paul combines his technical expertise with a strong commitment to supporting veterans through secure, accessible technology at VetComp. With a degree in Computer Science, Paul leads the development of systems and tools that make it easier for veterans to understand their entitlements without confusion.

He is responsible for ensuring the highest standards of data security, so veterans can trust that their personal information is always protected. At the same time, Paul focuses on building industry leading digital tools that simplify complex processes, helping veterans quickly access clear, reliable information about the support available to them.

Coming from a family with a proud history of ADF service, Paul has a deep respect for those who have served. This personal connection drives his work at VetComp, making sure every veteran can navigate their options with confidence and without unnecessary frustration.

Outside of work, Paul is a devoted dad who enjoys playing soccer and exploring the outdoors.